Business Telephone Systems » Hotlines http://www.td-com.com Equipment, Installation and Repair Tue, 01 Nov 2011 10:39:11 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Do you think businesses could do a better job at programming their automated telephone answering system? http://www.td-com.com/business-telephone-systems/do-you-think-businesses-could-do-a-better-job-at-programming-their-automated-telephone-answering-system/ http://www.td-com.com/business-telephone-systems/do-you-think-businesses-could-do-a-better-job-at-programming-their-automated-telephone-answering-system/#comments Tue, 20 Oct 2009 22:02:31 +0000 Crusher http://www.td-com.com/business-telephone-systems/do-you-think-businesses-could-do-a-better-job-at-programming-their-automated-telephone-answering-system/ telephone systems
Boogie Mann asked:


Most businesses have some sort of automation in their telephone system. Some answer the phone, others route the call based on the caller’s input (press [1] for this; [2] for that), yet others present caller requested data (bank-by-phone, informational hotlines, etc.) Do they all have to sound so poorly, and must they be so user-unfriendly? They never seem to offer the menu choice you called for. Have you heard any that are particularly awful…or worthy of congratulations for a job well done? Let us know.

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