Do you think businesses could do a better job at programming their automated telephone answering system?
Posted: October 20th, 2009 | Author: Crusher | Filed under: Business Telephone Systems | Tags: Automation System, Hotlines, Telephone Answering | 1 Comment »
Boogie Mann asked:
Most businesses have some sort of automation in their telephone system. Some answer the phone, others route the call based on the caller’s input (press [1] for this; [2] for that), yet others present caller requested data (bank-by-phone, informational hotlines, etc.) Do they all have to sound so poorly, and must they be so user-unfriendly? They never seem to offer the menu choice you called for. Have you heard any that are particularly awful…or worthy of congratulations for a job well done? Let us know.
Most businesses have some sort of automation in their telephone system. Some answer the phone, others route the call based on the caller’s input (press [1] for this; [2] for that), yet others present caller requested data (bank-by-phone, informational hotlines, etc.) Do they all have to sound so poorly, and must they be so user-unfriendly? They never seem to offer the menu choice you called for. Have you heard any that are particularly awful…or worthy of congratulations for a job well done? Let us know.