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Do you think businesses could do a better job at programming their automated telephone answering system?

Posted: October 20th, 2009 | Author: Crusher | Filed under: Business Telephone Systems | Tags: , , | 1 Comment »
telephone systems
Boogie Mann asked:


Most businesses have some sort of automation in their telephone system. Some answer the phone, others route the call based on the caller’s input (press [1] for this; [2] for that), yet others present caller requested data (bank-by-phone, informational hotlines, etc.) Do they all have to sound so poorly, and must they be so user-unfriendly? They never seem to offer the menu choice you called for. Have you heard any that are particularly awful…or worthy of congratulations for a job well done? Let us know.

One Comment on “Do you think businesses could do a better job at programming their automated telephone answering system?”

  1. #1 txaggie2514 said at 9:01 am on October 23rd, 2009:

    AMEN! I completely agree!